VINMaven

Dealer agreement

Version 2026-10 · Last updated October 3, 2026

This agreement is between VINMaven (“we”) and the dealership that sets up a business account (“you”). The person accepting it confirms they are authorized to bind the dealership. Our Terms of service and Privacy policy also apply.

1. What you get

  • The dealer portal and the staff features of the VINMaven app: inventory and shopper insight, offers, reviews, the lot finder (spots, walks, finds), team seats and results.
  • Anonymous, aggregated shopper signals about your listed cars. Small counts are hidden so no single shopper can be identified.
  • Offers and “I'm here” requests that shoppers choose to send you, with only the contact details they choose to share.

2. Trial, plans and billing

New dealerships start with a free trial. After it, continued use requires a paid plan at the prices shown in the portal's Billing page. Plans renew monthly until cancelled; cancellation takes effect at the end of the paid period. Invite rewards and credits are applied as stated in the portal and have no cash value.

3. Your team and accounts

  • You decide who joins your team and their role. You are responsible for your team's use and for removing people who leave.
  • Staff must keep their sign-ins private. Tell us at support@vinmaven.com about any unauthorized use.
  • You may add your own team agreement in Settings; it applies between you and your staff.

4. Shopper data and privacy

  • Use shopper contact details only to respond to that shopper's request, and follow all laws that apply to you (including the FTC Safeguards Rule, the TCPA, CAN-SPAM and state privacy and auto-dealer laws).
  • Don't try to identify shoppers from anonymous signals, sell shopper data, or add shoppers to marketing lists without their consent.
  • Car spots you record are your data. If you turn on “Show shoppers where a car is parked”, shoppers see a car's row from the last 48 hours, never your staff's names.
  • We process staff location only while staff use the lot tools in the app (never in the background) and only to record car spots and guide finds.

5. Prices, listings and accuracy

Market data, fair-price estimates and AI summaries come from third-party sources and models and can be wrong or delayed. They are information, not appraisals. You remain responsible for your advertised prices, disclosures and compliance with advertising and consumer-protection laws.

6. Acceptable use

Don't misuse the service: no scraping, reselling access, posting fake reviews or offers, impersonating shoppers or other dealers, interfering with security, or using it in violation of law. We may suspend accounts that do.

7. Branding

You may show your logo, colour and name to your own team in the portal and staff app. You confirm you have the right to use them. Shoppers continue to see VINMaven. You grant us a limited licence to display your dealership name and listed cars within VINMaven.

8. Confidentiality

Each side keeps the other's non-public business information confidential and uses it only for this agreement.

9. Warranties and liability

The service is provided “as is”. To the extent the law allows, neither side is liable for indirect or consequential losses, and our total liability is limited to the fees you paid us in the 12 months before the claim.

10. Term and ending

This agreement runs while you have a business account. Either side may end it at any time; you can ask us to delete your business and its lot data from the portal or by email. Sections 4, 8 and 9 survive.

11. Changes

If we change this agreement we'll show the new version in the portal and ask you to accept it before continuing. Questions: partners@vinmaven.com.